Skip to content Trading as : Berks Technologies Ltd
Company Number: 16437944
Registered Address: Unit 8 Elderway Waterside Drive, Langley, Slough, Birkshire, United Kingdom, SL3 6EP
Contact Email: [email protected]
Contact Phone : +44 80816 07252
Berks Technologies Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage with our services or interact with our website.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your data is processed lawfully, fairly, and transparently at all times.
We may collect, store, and process the following categories of information about you, depending on how you interact with Berks Technologies Ltd and the Services we provide:
Personal details: Such as your name, email address, phone number, job title, and professional background.
Business details: Including company name, registered and correspondence addresses, VAT number, and company registration number.
Payment details: Such as bank account information or credit/debit card details. All card transactions are processed securely via trusted third-party payment providers in full compliance with PCI DSS standards.
Website usage data: Information including IP address, browser type, device identifiers, operating system, pages visited, time spent on pages, and referral sources, collected via cookies and analytics tools.
Communications: Records of interactions such as emails, live chats, contact forms, phone calls, video conferences, audio/video recordings, and meeting notes.
Marketing preferences: Records of your consent choices, including opt-in/opt-out details, communication preferences, and consent timestamps.
Service usage information: Details relating to the products or services purchased, account activity, usage patterns, support requests, and feedback submitted.
Social media engagement: Information publicly available through your interactions with our official brand accounts across social media platforms.
We use the personal information we collect for the following purposes:
Service delivery: To provide and manage our software development, IT consulting, hosting, digital marketing, and other technology services.
Payments and billing: To process transactions securely, issue invoices, collect payments, and maintain accurate financial records.
Customer support: To respond to inquiries, resolve issues, and provide assistance across all communication channels, including email, phone, live chat, and video conferencing.
Marketing communications: To send you updates, offers, and information about relevant services, but only where you have provided explicit consent in line with GDPR requirements.
Service and website improvement: To analyse website usage, user behaviour, and service performance in order to enhance functionality, security, and user experience.
Personalisation: To tailor content, recommendations, and solutions based on your preferences, industry, and prior interactions with us.
Research and feedback: To conduct surveys, gather feedback, and perform market research aimed at improving our offerings.
Contract management: To manage our business relationship with you, including contract negotiation, fulfilment, and ongoing service delivery.
Legal and regulatory compliance: To comply with applicable laws and regulations, including taxation, anti-fraud, and other statutory business requirements.
We take the protection of your personal information seriously and have implemented robust technical and organisational measures to ensure its security, integrity, and confidentiality. These include:
Encryption of sensitive data, both in transit and at rest, to prevent unauthorised access.
Regular security audits, assessments, and vulnerability testing to identify and mitigate potential risks.
Strict access controls, including role-based permissions and multi-factor authentication for internal systems.
Employee training programmes to ensure staff understand and follow data protection and cybersecurity best practices.
Secure backup and disaster recovery procedures to safeguard data continuity in the event of system failure or breach.
Documented incident response protocols to ensure swift action and communication in the event of a data security incident.
Ongoing monitoring and updates to security systems, software, and infrastructure to address emerging threats.
All personal data is stored securely on protected servers located within the UK and/or the European Economic Area (EEA), and we comply fully with the UK GDPR and Data Protection Act 2018. Access to data is strictly limited to authorised personnel on a need-to-know basis.
We do not sell, rent, or trade your personal data under any circumstances. However, in the course of delivering our Services, we may share your information with carefully selected third parties, including but not limited to:
Service providers and suppliers essential to our operations, such as payment processors, CRM platforms, IT support providers, cloud hosting/storage services, and legal or compliance partners.
Regulatory bodies, law enforcement, or government authorities where disclosure is required by applicable law, court order, or regulatory obligation.
Business partners and subcontractors where collaboration is necessary to provide integrated or specialist services, subject to appropriate data processing agreements.
Professional advisors including auditors, accountants, consultants, and insurers, in the course of legitimate business activities.
Prospective purchasers or investors in the event of a merger, acquisition, or business sale, provided that confidentiality obligations and data protection safeguards are applied.
All third parties engaged by Berks Technologies Ltd are contractually bound to:
Maintain the confidentiality and security of your personal data.
Process such data only for the specified, lawful purposes outlined by us.
Comply with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request corrections to any inaccurate or incomplete personal information.
Right to erasure – You can request the deletion of your personal data in certain circumstances.
Right to restrict processing – You can request that we limit the way we use your data in specific situations.
Right to data portability – You can request your data in a structured, commonly used, and machine-readable format, and have it transferred to another controller where technically feasible.
Right to object – You can object to our processing of your data, particularly for direct marketing purposes.
Rights in relation to automated decision-making and profiling – You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.
We aim to respond to all valid requests within one calendar month in accordance with UK GDPR requirements.
To exercise any of your rights, please contact us at:
Our websites use cookies and similar tracking technologies to enhance functionality and improve your experience. These technologies help us to:
Ensure the proper operation and security of our websites.
Remember your preferences and saved settings.
Analyse how visitors interact with our site and services.
Measure the performance and effectiveness of our marketing campaigns.
Provide a more personalised and seamless user experience.
We use both session cookies (temporary files that are deleted when you close your browser) and persistent cookies (which remain stored on your device until deleted or expired).
You can manage or disable cookies at any time through your browser settings or by using the cookie preference tools provided on our websites. Please note that disabling certain cookies may impact website functionality.
Strictly Necessary Cookies – Essential for website functionality, navigation, and security.
Performance Cookies – Collect anonymous information to help us understand site usage and improve performance.
Functional Cookies – Enable us to remember your preferences and personalise your experience.
Targeting and Advertising Cookies – Used to deliver relevant advertisements, measure campaign performance, and track engagement across platforms.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Retention periods include, but are not limited to:
For the duration of our contractual relationship, plus any applicable statutory or regulatory retention period.
For financial and accounting records, at least seven (7) years in accordance with tax and accounting regulations.
For marketing communications, until you withdraw your consent or unsubscribe.
For any other period required by applicable law, regulation, or legal proceedings.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise rendered unusable.
While we primarily store and process personal data within the United Kingdom (UK) and the European Economic Area (EEA), some of our third-party service providers may process data in other jurisdictions. Where such transfers occur, we ensure that appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).
Adequacy decisions for countries recognised as providing adequate levels of data protection.
Binding corporate rules or approved certification mechanisms where applicable.
These safeguards ensure that your personal data is protected to the same high standards required under UK GDPR and the Data Protection Act 2018.
Our Services are not directed at, and should not be used by, individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly and securely.
We may update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards.
Any material changes will be communicated by email (where appropriate) or via a clear notice on our website.
The most current version of this Policy will always be available on our website.
Continued use of our Services following any changes shall constitute acceptance of the updated Privacy Policy.
Last Updated : 02/09/2025
