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Manual follow-ups drain productivity and cause missed opportunities. Studies show 42% of leads go cold when businesses delay responses, while automated workflows deliver 3x faster replies & 65% higher engagement.
3X
faster customer response rates with automation.
65%
higher engagement on emails and SMS
42%
fewer lost opportunities due to delayed responses.
10M+
automated emails and SMS sent monthly through our platforms.
99.9%
delivery rate across global communication networks.
Research shows 78% of businesses using automation see higher conversions. We build automated workflows that trigger emails and SMS based on customer actions — sign-ups, purchases, renewals, or inactivity. Businesses using our workflows see 2–3x engagement rates compared to manual campaigns.
Around 20% of marketing emails never reach the inbox due to poor configuration. We set up authenticated domains (SPF, DKIM, DMARC) and high-reputation SMS gateways, ensuring 99%+ delivery rates. Clients report a 40% boost in open rates after switching to our system.
Whether it’s a payment reminder, system alert, or policy update, speed matters. With our workflows, critical emails and SMS are sent in under 3 seconds. Businesses report a 60% drop in missed payments and deadlines when automated reminders are in place.
Generic blasts don’t work anymore — personalised emails deliver 6x higher transaction rates. Our workflows pull customer and employee data from CRMs, HR systems, and databases to deliver hyper-relevant messages at the right time.
With GDPR and industry standards tightening, compliance is critical. Our workflows come with encrypted data handling, opt-in/opt-out management, and consent tracking, helping businesses avoid fines (which can reach up to €20 million under GDPR).
You can’t improve what you don’t measure. Our dashboards track delivery, open rates, click-throughs, bounce rates, and ROI across both email and SMS. Clients typically improve campaign ROI by 30–50% within the first 90 days of optimisation.
1
We begin by analysing how your teams currently communicate with customers, employees, and vendors. From marketing campaigns to HR updates, we identify gaps and opportunities for automation.
2
Our experts design workflows that eliminate repetitive messaging. Whether it’s reminders, confirmations, or lead nurturing, we set up automated triggers to reach the right person at the right time.
3
We integrate automation tools with your CRM, ERP, or HR systems to ensure data flows seamlessly. This makes communication smarter, faster, and always aligned with business operations.
4
Automation doesn’t mean generic. We add personalisation layers for names, purchase history, and behaviour. At the same time, we implement GDPR, PECR, and industry compliance checks to protect your business.
5
Finally, we track engagement rates, delivery success, and conversions. With real-time dashboards and A/B testing, we refine workflows to increase ROI and ensure no message is wasted.
Common questions about our Email & SMS Workflow Automation services.
It sends the right email or text message automatically when a customer takes an action, such as signing up, booking, buying or going quiet.
We provide automated campaign triggers and journeys, high-deliverability email and SMS infrastructure, real-time notifications and alerts, personalisation at scale, compliance and data security, and analytics and performance insights.
Yes. Messages can use customer names, behaviour and preferences so every communication feels relevant.
We build workflows with consent management, unsubscribe options and secure data handling to support GDPR and UK data protection requirements.
Yes. We integrate email and SMS automation with your CRM and other systems so messages trigger from real customer data.
Still have questions? Call +44 808 160 7252 or email [email protected].
